Shipping & Returns
DELIVERY OF YOUR BALLOONS
The Balloon Shop delivers within the Sydney metropolitan area. All orders are processed and sent out with our trusted delivery team within hours of receiving your order Monday through to Sunday. Simply place your order online, fill in your delivery details with payment and we will get started on making your bouquet. As the customer, you will receive a confirmation email when your order is processed. If you have any questions regarding the status of your order please call our team on (02) 8957-7893 and we will be happy to assist.
WHERE DO WE DELIVER?
We deliver within the Sydney Metro area. If you have a suburb outside of this region or are unsure if we deliver to your area please call us on (02) 8957-7893 and we will be able to quote you a delivery fee if your suburb sits outside this radius.
HOW LONG DOES DELIVERY TAKE? WHEN DOES MY ORDER NEED TO BE IN BY:
We have various options for delivery within the Sydney metro area for you to choose from:
- MONDAY - FRIDAY - SAME DAY DELIVERY (Anytime between 9am-5pm) - You will need to have your order in for this option no later than 10:30am on the day of delivery to guarantee your same day delivery. Your Balloons will be delivered ANYTIME between this time frame. Should you wish to have them sooner we suggest you select a faster option from our delivery menu.
- MONDAY - SUNDAY - EXPRESS DELIVERY (Anytime between 9am-1pm or 1pm-5pm) Please simply state in the checkout notes area which window suits you best. You will need to have your order in for this option no later than 4pm on the previous day of delivery to guarantee your Express Delivery.
- MONDAY - SUNDAY - TIME SPECIFIC DELIVERY (Anytime between 9am and 5pm) Please simply state in the checkout what time you wish to have your order delivered. You will need to have your order in for this option no later than 4pm on the previous day of delivery to guarantee your Time specific delivery.
WHAT IS THE RECIPIENT ISNT HOME?
We ask that you leave your landline or mobile number with us at checkout. If the recipient isnt home at the time of delivery we will call you for instructions. Should we not be able to get in contact with you after two attempts our driver will leave the balloons in the safest possible area at the designated address.
WHAT IF A CERTAIN PRODUCT IS NOT IN STOCK?
Should you select a balloon bouquet that is on back order or out of stock and you have processed your order, one of our team members will contact you to offer you a suitable substitute that you're happy with. It is our goal to make you as the customer as happy as possible and we will work through the most suitable replacement product with you.
About our Products:
Please note: At The Balloon Shop we use the highest grade of balloons that are environmentally friendly. Due to not having complete control over the temperature or environment that the balloons are dropped off to, The Balloon Shop is not responsible for the balloons once delivery has taken place. Due to climate fluctuations in homes, hospitals, restaurants etc this can have an impact on the pressure inside the balloons. We will endeavour to do everything to make sure that your balloons stay inflated for as long as possible.
Important Delivery Information:
We are unable to redirect goods once the order has been dispatched. In the event of an unsuccessful delivery, the package will be returned to The Balloon Shop. Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorisation being completed. We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.
At The Balloon Shop safety is number one with all components that are associated in our products being delivered. We advise that you take caution when placing your helium balloons near hot surfaces, children, animals and anybody else that could potentially harm themselves.
Should you purchase an item through our website by mistake, The Balloon Shop will be happy to refund you the purchase price providing its within line of our Cancellation and Refund Policy below.Should it fall within those terms we will refund your order in full less a $3.00 processing fee. If you request and pay for a delivery that is going to a suburb we do not deliver to we will kindly refund you with a $3.00 processing fee. We suggest that you select carefully prior to ordering. Please refer to the below cancellation policy for refunds and store credits.
Customers that have placed an order may cancel the order and receive a refund should the party or function be cancelled. For pre-booked orders that have been placed and paid for with an order value over $100.00, we will require cancellation notice of 48hours prior to the event start date. Should your order be cancelled within 48 hours of your party starting, we will apply a 50% cancellation fee on your booking or you will recieve a full store credit once your event is re-scheduled. Your store credit will sit on our ledger and will be valid for 12 months from your cancellation date. Simply call us when you're ready to make a new party date and we will apply your store credit to your event/party.
(We do hope you can appreciate our policy as we only facilitate a certain amount of bookings per day and once these are filled we then require to turn business away.We also have to allocate staff and stock for larger events which normally sees our business suffer a financial loss).