How do I track my order?
When your order has been dispatched from our shop you will recieve an automatic email advising you that your bouquet is on its way. Once the delivery has been completed you will recieve a second email advising you that your order has been completed successfully.
Many of the items we sell are custom made or may need to be ordered in for you, so we strongly advise you check the availability and shipping timeframe for each of the products you want to order. Please call or chat to us live on our site.
Do you deliver interstate?
No we do not. We only deliver within the Sydney CBD and a 15km radius. If you are unsure of the areas we deliver to or require a delivery outside of this radius please call one of our friendly team to discuss. If you do place an order and your suburb is not available for delivery you will be charged a $3.00 processing and refund fee.
Can I come and collect my order?
The Balloon Shop is an online retailer - Shop for your next party, wedding or other special event without the hassle of parking and crowds! We do now offer a collection service you will need to pre order online and collect your balloons from our store.
Can I make a customised bouquet?
Absolutely! We can make whatever you want! Give us a call on (02) 8957 7893 or chat to us live.
What days do you deliver?
We offer delivery 7 days a week. Delivery hours are (9:30am-5pm) Monday to Saturday and (9:00am - 1:00pm) on Sundays.
What if I need to cancel my order?
Customers that have placed an order may cancel the order and receive a refund should the party or function be cancelled. For pre-booked orders that have been placed/paid for with an order value over $100, we will require a notice period of (15) days for weekend orders and (10) days for weekday orders. Should your order fall outside these terms we will apply a 60% cancellation fee of your booking or a full store credit. Your store credit will sit on our ledger and will be valid for 12 months from your cancellation date. Simply call us when you're ready to make a new party date and we will apply your store credit to your event/party.
(We do hope you can appreciate our policy as we only facilitate a certain amount of weekend bookings and once these are filled we then require to turn business away or revert to pick up in store only).