Shipping & Returns

DELIVERY OF YOUR BALLOONS

The Balloon Shop delivers within the Sydney metropolitan area only. (We ONLY deliver within a 15km radius of the Sydney CBD). All orders are processed and sent out with our trusted delivery team within hours of receiving your order Monday through to Sunday. Simply place your order online, fill in your delivery details with payment and we will get started on making your bouquet. As the customer, you will receive a confirmation email when your order is processed. If you have any questions regarding the status of your order please call our team on (02) 8957-7893 and we will be happy to assist.

WHERE DO WE DELIVER TO?

We deliver within the immediate Sydney Metro area (15km) radius of the Sydney CBD. If you have a suburb outside of this region or are unsure if we deliver to your area please call us on (02) 8957-7893 and we will be able to quote you a delivery fee if your suburb sits outside this radius.

HOW LONG DOES DELIVERY TAKE? WHEN DOES MY ORDER NEED TO BE IN BY:

We have various options for delivery within the Sydney metro area for you to choose from:


1. PICK UP IN STORE - Simply select this option if you wish to order online and collect your balloons up from our store. As we have many orders being picked up please state in the checkout notes your preferred collection time. If this time is not suitable one of our friendly team will call you back to discuss.

2. MON-FRI (Anytime between 9am-5pm) - You will need to have your order in for this option no later than 10:30am on the day of delivery to guarantee your same day delivery. Your Balloons will be delivered ANYTIME between this time frame. Should you wish to have them sooner we suggest you select a faster option from our delivery menu.

3. MON-FRI (Anytime between 9am-1pm) - You will need to have your order in for this option no later than 10:30am on the day of delivery to guarantee your same day delivery. Your Balloons will be delivered ANYTIME between 9am and 1pm on the selected date of delivery. Should you wish to have them sooner we suggest you select a faster option from our delivery menu.

4. MON-FRI (Anytime between 9am-11am) - You will need to have your order in for this option no later than 5.00pm the day before your delivery date to guarantee your delivery. Your Balloons will be delivered ANYTIME between 9am and 11am on the selected date of delivery. Should you wish to have them sooner we suggest you select a faster option from our delivery menu.

5. MON-FRI (Specific Time) - You will need to have your order in for this option no later than 10:30am on the day of delivery to guarantee your time specific delivery. If your balloons have been ordered on a previous day to your delivery date we will deliver your balloons on your selected time. Simply write your requested delivery time in the notes area in our checkout and we will look after the rest :) Should you select this option on the day of your delivery we will need a miniumum window of (2) hours turnround to make up your balloons and have them delivered to your recipient.

6. Saturday (Specific Time) - You will need to have your order in for this option no later than 5.00pm the friday before your delivery date to guarantee your time specific delivery. Please note that Saturday is a very busy day and we suggest you pre book your balloons giving us enough notice to guarantee you a spot on our delivery schedule. If your balloons have been ordered on a previous day to your delivery date we will deliver your balloons on your selected time. Simply write your requested delivery time in the notes area in our checkout and we will look after the rest :)

7. Saturday (Anytime between 9am-5pm) - You will need to have your order in for this option no later than 5.00pm the friday before your delivery date to guarantee your same day delivery. Your Balloons will be delivered ANYTIME between this time frame. Please note that Saturday is a very busy day and we suggest you pre book your balloons giving us enough notice to guarantee you a spot on our delivery schedule.

8. Saturday (Anytime between 9am-1pm) - You will need to have your order in for this option no later than 5.00pm the friday before your delivery date to guarantee your 9am to 1pm delivery. Your Balloons will be delivered ANYTIME between 9am and 1pm on your selected date. Please note that Saturday is a very busy day and we suggest you pre book your balloons giving us enough notice to guarantee you a spot on our delivery schedule.

9. Saturday (Anytime between 1pm-5pm) - You will need to have your order in for this option no later than 5.00pm the friday before your delivery date to guarantee your 1pm to 5pm delivery. Your Balloons will be delivered ANYTIME between 1pm and 5pm on your selected date. Please note that Saturday is a very busy day and we suggest you pre book your balloons giving us enough notice to guarantee you a spot on our delivery schedule.

10. Sunday (Anytime between 9am-12pm) - You will need to have your order in for this option no later than 5.00pm the friday before your delivery date to guarantee your 9am to 12pm delivery. Your Balloons will be delivered ANYTIME between 9am and 12pm on your selected date. Please note that Sunday is a very busy day and we suggest you pre book your balloons giving us enough notice to guarantee you a spot on our delivery schedule. Our shop closes at 12pm on a Sunday. if you have a delivery that is required after 12pm we suggest that you call our team on (02) 8957-7893 to discuss.

WHAT IS THE RECIPIENT ISNT HOME?

We ask that you leave your landline or mobile number with us at checkout. If the recipient isnt home at the time of delivery we will call you for instructions. Should we not be able to get in contact with you after two attempts our driver will leave the balloons in the safest possible area at the designated address.

WHAT IF A CERTAIN PRODUCT IS NOT IN STOCK?

Should you select a balloon bouquet that is on back order or out of stock and you have processed your order, one of our team members will contact you to offer you a suitable substitute that you're happy with. It is our goal to make you as the customer as happy as possible and we will work through the most suitable replacement product with you.

About our Products:

Please note: At The Balloon Shop we use the highest grade of balloons that are environmentally friendly. Due to not having complete control over the temperature or environment that the balloons are dropped off to, The Balloon Shop is not responsible for the balloons once delivery has taken place. Due to climate fluctuations in homes, hospitals, restaurants etc this can have an impact on the pressure inside the balloons. We will endeavour to do everything to make sure that your balloons stay inflated for as long as possible.

Important Delivery Information:

We are unable to redirect goods once the order has been dispatched. In the event of an unsuccessful delivery, the package will be returned to The Balloon Shop.  Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorisation being completed. We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.

Safety Notice:

At The Balloon Shop safety is number one with all components that are associated in our products being delivered. We advise that you take caution when placing your helium balloons near hot surfaces, children, animals and anybody else that could potentially harm themselves.

Returns Policy:

Should you purchase an item through our website by mistake, The Balloon Shop will be happy to refund you the purchase price less a processing fee of $3.00 Please choose carefully when selecting a product as this fee will be deducted from your refund and non-negotiable. If you request and pay for a delivery that is going to a suburb we do not deliver to we will kindly refund you with a $3.00 processing fee. We suggest that you select carefully prior to ordering. 

 

 

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What our customers say

"They went out of their way to deliver on a Sunday..."read more
Valerie Parksinson–Wahroonga, Sydney
"Our balloon bouquet was delivered within 2 hours..."read more
Sarah McCallister -Randwick, Sydney
"I highly recommend The Balloon Shop and will be back again..."read more
Michael-Mascot , Sydney
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