FAQ's

How do I track my order?

When your order has been dispatched from our shop you will recieve an automatic email advising you that your bouquet is on its way. Once the delivery has been completed you will recieve a second email advising you that your order has been completed successfully.

Many of the items we sell are custom made or may need to be ordered in for you, so we strongly advise you check the availability and shipping timeframe for each of the products you want to order. Please call or chat to us live on our site.

Do you deliver interstate?

No we do not. We only deliver within the Sydney CBD and a 15km radius. If you are unsure of the areas we deliver to or require a delivery outside of this radius please call one of our friendly team to discuss. If you do place an order and your suburb is not available for delivery you will be charged a $3.00 processing and refund fee.

Can I come and collect my order?

The Balloon Shop is an online retailer -  Shop for your next party, wedding or other special event without the hassle of parking and crowds! We do now offer a collection service you will need to pre order online and collect your balloons from our store.

Can I make a customised bouquet?

Absolutely! We can make whatever you want! Give us a call or chat to us live.

What days do you deliver?

We offer delivery 9am-5pm Monday to Saturday and Sunday 9am-12pm.

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What our customers say

"They went out of their way to deliver on a Sunday..."read more
Valerie Parksinson–Wahroonga, Sydney
"Our balloon bouquet was delivered within 2 hours..."read more
Sarah McCallister -Randwick, Sydney
"I highly recommend The Balloon Shop and will be back again..."read more
Michael-Mascot , Sydney
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